Carrier, Driver, & Grower Privacy Notice
This Carrier Privacy Notice (this “Notice”) applies to past, present, and prospective carriers, dispatchers, drivers, and/or individuals working on behalf of a carrier including owner operators, and contracted carriers. This Notice also applies to past, present, and prospective grower/suppliers working with C.H. Robinson and our Robinson Fresh®brand.
How C.H. Robinson collects your personal information
C.H. Robinson may collect your personal information in the following ways:
- Directly from You:
- When you onboard as a carrier or grower and establish a relationship with us.
- Through your engagement with our tools and technology (e.g., email, Navisphere©) during your relationship with us.
- When you use our products and services, and provide feedback.
- By participating in professional or industry events, engaging with our representatives, or attending our webinars.
- When you visit our offices, warehouses, or other locations requiring credentials or verification (see our Visitor Notice).
- From Third Parties:
- When third parties perform services on your or our behalf, such as providing geo-location and ELD data, load boards, or telematic information from IoT devices that include precise geolocation.
- Through partnerships with providers supporting onboarding, financial products, credit services, and carrier incentive products and services.
- During insurance claims or litigation activities.
- Using third-party cookies and pixel tags, remarketing technology, or other digital data.
- From regulatory bodies, authorized law enforcement, and government agencies.
- From Public Sources:
- When you engage with or contribute to our social media platforms.
- From professional social media or public data profiles.
What personal information C.H. Robinson collects
Depending upon where you are located and your relationship with us, the type of personal information C.H. Robinson collects about you may include:
| Categories of Personal Information | Examples of Personal Information Collected |
|---|---|
| Carrier/Grower Onboarding Information | Tax ID/SSN Bank account information Licensing/Insurance details Safety rating details Business contact details Physical Address Certificate data (e.g. minority business status) Vehicle Information (e.g. tractor/trailer) |
| Financial Products and Services Information | Credit assessment results Organizational ownership contact details |
| Shipment Information | Dispatcher contact details Driver contact details Precise or approximate geo-location information Driver’s license/Government issued ID number Document images (e.g. photos of BOLs, assessorial, freight data.) |
| Communication Preferences and Interactions | Mobile phone number Communications platform usernames (e.g. WhatsApp, Google Chat) Email address Recordings (digital, voice, or video) |
| Digital Information | Device ID MAC Address / IP Address Tracking cookies, pixel tags, etc. (see our Cookie Statement) Unique username and authentication credentials (e.g. user login information) Biometric images and other biometric data |
| Public Information | Professional social media data (e.g. LinkedIn) |
| Other Information | Feedback Surveys Participation in pilots / MVP efforts Questionnaires and Forms Information necessary for claims or litigation |
| Professional Industry engagements / Expert Support / Conferences | Professional contact information |
How C.H. Robinson uses your personal information and our purpose for processing
General Use
C.H. Robinson uses your personal information to deliver value through our expertise, products, and services. This includes executing shipments, facilitating billing, invoicing, and payments, providing technology support, protecting against fraud, promoting network security, managing claims and liabilities, mitigating corporate risk, gathering feedback to improve our offerings and user experience, advancing our market intelligence, and developing products and services to better serve you.
Artificial Intelligence/Automated Decision-Making Tools
C.H. Robinson employs artificial intelligence, including natural language technology and machine learning, for data analysis, business process support, and product development. These technologies enhance predictions and decisions, increase efficiencies, and enable direct engagement with you to improve our service effectiveness.
Communications / Marketing
When you transport C.H. Robinson shipments, we may communicate directly with you via multi-channel messaging and calls to ensure a seamless experience. This includes tracking, completing transactions, submitting paperwork, processing payments, issuing fraud alerts, and providing system execution support. Based on your preferences, we also market relevant services and send information about products and shipments that may interest you. You can manage your communication preferences at any time, and we will honor your choices.
Shipment/Visibility Data
When you transport C.H. Robinson shipments, we may collect and use precise or approximate location data through our proprietary tools, iOT devices, mobile apps, or other third-party sources.
Compliance
C.H. Robinson may use personal information to comply with sector-specific requirements, regional or local regulations, to maintain industry certifications, or enable cross-border shipment execution.
How C.H. Robinson May Share Your Personal Information
C.H. Robinson does not sell personal information or share it in unexpected or unlawful ways. There may be limited instances where we share information with third parties, such as:
- With shipper customers requiring driver or shipment level details to support contractual obligations for visibility and fraud prevention.
- When contracting with a service provider to execute a service on our behalf.
- When you apply for and use financial products or services such as factoring or additional payment options.
- When legally or contractually required, or in response to industry, regulatory, or governmental requirements, legal requests, or external audits.
- With our professional advisors and auditors.
- With a C.H. Robinson affiliated company or entity.
- With a successor or potential successor organization, for example, during M&A activities or if we divest ownership of our operations to another organization.
Visitor Notice | Customer & Shipper Notice